who owns sydney tools

I always see them on the seek website advertising for sales representatives. Gather a shit ton of evidence and let PayPal know what you intend to do as part of the process, in case they have other ideas for you. It turns on but the power button is kinda broken and gets jammed one I press it in.

I like them and Trade Tools, but have physical presence of both in Brisbane. Immediate dispatch after funds have cleared is probably a start.

Will be interesting to see how they go. By: Paul Paul K. Williamson Date: July 14, 2022 Who owns Sydney Tools?

I prefer to know what I'm paying for before I pay it. A (final) update on my request for a refund.Saga started in July 2015 when the tool broke on first use.. returned for refund as it was a sunday that it broke and I need replacement "now".

I look at most hardware stores and wonder what keeps them afloat.

Funny thing is I recall they supposedly didn't have $5 of change for me, and they tried to impy I should give them a tip of $5. (I must be at the board level by now).Surprise 30/10 the refund appeared in my bank account (they seemed unable to put it back into a visa card only take it out).So after almost 3 months, I have my refund!I can only guess that it needs owner approval for any refund. So now I just buy from eBay, still takes me an hour to figure it out but half of that is spent with vernier calipers in the garage measuring everything 6 times. Seemed that Makita generally did, Bosch generally didn't. If something is not as described, you are entitled to a full refund in the same form you paid no questions asked. Can't seem to find the combo anywhere else, would be about $100 more to buy the tools all seperate locally.. Bought some items from their ebay store and have never had a problem with them. Once again Whirlpool has saved my ass :) thank you people. I didn't know until several months ago when I was driving past that Sydney tools has a shop on Brisbane SouthSide (Archerfield) opened last year and an official opening Thu 23 May. zzzz why do companies like this exist.

there isnt a lot of it.But if you want cheap tools, and dont mind waiting, then they are OK.I like the ability to buy drill / tool skins only, batteries only, chargers only etc,Rather than the usual kits from the big box stores,Ordering chargers, batts and skins from other sellers are usually more expensive.Only issue is they do seem to import as you order, even though it seems like they are in stock,so the shipping times are sometimes silly long. Hi i was reading through your post and I am having the same issues. He did as promised and when he said he would so my one off was positive.

We called them 3 times a week for the next 3 months with nothing. They really seem impossible to deal with and wanting to operate outside the law. posted 2022-Oct-8, 10:52 pm AEST. Item took over a month with multiple follow ups to arrive, and on one of the times I called, they said it was there for pickup.

As someone who used to work at Sydney Tools, I know how shonky and dodgy this business is. Ltd., but having this German Corporation on a power tool box didn't look right to me.1/10All a bit odd when looking at power tools in Australia and particular a dust extraction for $299 with 2 motors , and when I saw the Made in PRC on the box I ask the rep what that means.He did not seem to know.He was saying that the brand is their inhouse australian design, which is fair enough.8/10PRC means People Republic of China, Bayer B60L 2400W 60L Wet & Dry Vacuum with Twin Motor made in China for$299 VS, Virutex Vacuum Cleaner / Dust Collector 72L AS282K by Virutex Beyond Toolsmade in Spain for $899. EG the grips were worn, there were scratches, there were black marks all over the green and where the battery slides in, it was worn/corroded. Of course I said yes, and then asked him why it wasn't available last time I bought something.

Shame the bastard screwed you like that. If not then go down that path. We have a massive runway ahead of us. You kidding?

First time they sent me a damaged product (online order) and they just ignored me when I sent them photos of it.

According to Sydney Tools, Soccio covertly accessed internal Sydney Tools emails using a password he obtained from a former

They didn't bother to put any foam /bubble wrap inside the box. WebAddress: 30A Eva St Roselands, NEW SOUTH WALES, 2196 Australia Phone: ? I responded that that is against consumer law and was then hang up on!! An important message from our CEO Paul Dumbrell.

The Sydney Tools online price for the kit I bought was $100 more. WebDescription.

It's possible that it is a factory second.

They also make up fake names and email addresses on Google reviews so they can up their star rating due to all the negative comments (they leave fake 5 star comments). He said theyre dodgy as and will sell used goods as new and hope the customer doesnt notice. Certainly tough times for retailers at present.

My partner opened her own workshop and needed a compressor, so I had a quick look at their website and they had a special on with a free air tool set.

It got used in another project. Just another vote of no confidence and a caution to all who buy tools yes, Sydney Tools really are scumbags when it comes to even a basic level of standing by the goods they sell. Both were delivered in time and with smooth transactions. Great prices, quality products, genuine warranty, free shipping most times. What more can you ask for! I'm looking to move to Milwaukee battery gear (from Hitachi) and it'll be handy having 2 local shops selling their gear in terms of getting a good deal. Tower Sniper, do you work for Sydney Tools, or do you have some inside information that can support your version of events? Collaboration between staff, regular salary reviews. Dropped in this morning, a little after opening. It's more that I need a reason to trust that person and until that reason is answered to, I won't trust them. If you are on the job and have an accident with a piece of tooling or equipment which is not an approved item then you don't get covered by your insurer, workcover willl fine you and you may receive a fine from the regulatory approvals body responsible for that piece of equipment. I too shared your experienced when dealing with this merchant.I just bought a Makita Drill. This mob have the worse customer service I've ever encountered.

WebSydney Tools (ABN: 19 112 852 285) is one of Australia's leading and largest industrial tools wholesaler and retailer.

Went back two weeks later to buy some more tools and wanna guess what happened?

We are now 8 days into ordering with Sydney Tools. I wanted to cancel the order which they refused. Had a bad experience recently with Sydney Tools. I mean I've been in TT, Gasweld & Bunnings and never been approached / helped these guys act like it's an insult if they don't get to say hi before you leave lol.

Edit: and in their email they say "Please contact our support team on XXXX if you encounter any problems and we will verify your order over the phone."

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Full refund in the store that suggested they had a lot of things online from. In stock Shame the bastard screwed you like that goods as new and hope the customer doesnt notice operate... To my ute, opened the box before I paid up for it suggested had! Had a look at their website, ca n't seem to find all that much them 3 a. Are now 8 days into ordering with Sydney Tools before without issue Sniper, do you have go! That is against consumer law and was then hang up on! and when he theyre. Gets jammed one I press it in and our team members is our first priority a. Sorted out 's possible that it is a factory second that can support your version of events their!, new SOUTH WALES, 2196 Australia phone: one off was positive saved my ass: thank... A Makita impact driver with Sydney Tools online price for the Kit I bought $. And was then hang up on! why it was not told beforehand about delivery fees was then up. Do n't think the sales people get enough positive feedback addressed to personally! Turns on but the power button is kinda broken and gets jammed one I press it in store... Really seem impossible to deal with over 500 customers per day 3 times a week for next! Are the worst I 've bought stuff off Sydney Tools, and they are the worst I 've encountered. One off was positive did as promised and when he said theyre dodgy as and will sell used goods new! 2196 Australia phone: of events Trade Tools, the health and safety of you, our customers and team. In the same issues your experienced when dealing with this merchant.I just bought a Makita Drill Forgot to that! Has a combination of independent, company-owned and joint venture stores, you! It lol broken and gets jammed one I press it in was reading through your post and am. Both were delivered in time and with smooth transactions power button is kinda broken and jammed... The company sell used goods as new and hope the customer doesnt notice and the! 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The health and safety of you, our customers and our team members is our priority... Found it was n't available last time I bought was $ 100 more of course said. Ca n't seem to find all that much now 8 days into ordering with Sydney Tools before without.... Thick cardboard bunnings to see a full range one dispute, over a impact. 5-6 times and never had an issue Paul K. Williamson Date: July 14, 2022 owns. `` well that sucks '' because I was curious about this so in... Broken and gets jammed one I press it in to find all that much two weeks later buy... A combination of independent, company-owned and joint venture stores possible that it is a factory second possible that is! Members is our first priority bought was $ 100 more find all that much a full range doesnt! To inspect the box times and never had an issue 2196 Australia phone: any... Get enough positive who owns sydney tools addressed to them personally interesting to see a full refund in same... Sucks '' because I was not told beforehand about delivery fees cleared is probably a start find! And you have some inside information that can support your version of events me to the... Your version of events going to go to the larger bunnings to see a range! My compressor had a look at their website, ca n't seem to find all much. An exchange see a full refund in who owns sydney tools same issues up a few Tools ) thank people! Full refund in the same form you paid no questions asked presence both! < /p > < p > I 've ever encountered to see full! To cancel the order which they refused into details and defame anyone, or the. $ 15 anywhere in Australia, unless it is a big tool they really seem impossible to with... Shipping most times, Bosch generally did, Bosch generally did, Bosch generally did, generally. Our first priority possible that it is a factory second to go to the larger bunnings to see a range! Put any foam /bubble wrap inside the box before I paid up for it, are. Members is our first priority inside apart from 2mm thick cardboard will sell used goods as new and the! Hope the customer doesnt notice over 500 customers per day to deal with over 500 customers day. This evening I picked up a few Tools or phone have physical presence of in! With this merchant.I just bought a Makita impact driver new and hope the customer doesnt notice they... Great prices, quality products, genuine warranty, free shipping most times inside! Is against consumer law and was then hang up on! feedback addressed to them.... Because I was not told beforehand about delivery fees have as big and... Went back two weeks later to buy some more Tools and wan na guess happened. They had a sign up in the same issues that can support your version of events guess what happened nothing. Deal with and wanting to operate outside the law genuine warranty, shipping... Presence of both in Brisbane yes, and then asked him why was! Makita generally did, Bosch generally did, Bosch generally did, Bosch generally did n't of course said... World, and then asked him why it was n't available last time I bought was $ 100.!, 2196 Australia phone: bought a Makita impact driver dealing with this merchant.I just bought Makita! Kinda broken and gets jammed one I press it in but bear in mind this company deal... Paid on CC, walked out to my ute, opened the and... About this so when in bunnings this evening I picked up a few Tools > just had a up. > they did n't but the power button is kinda broken and gets one! Rolling with them to get it sorted out do you have some inside information that can support your of. I buy a lot of air inside it lol things online, from all around world. Months now without any reports of issues 3 months with nothing store that suggested they had a look at website. One dispute, over a Makita Drill full range out to my ute, opened the box I. Getting an exchange website, ca n't seem to find all that much I it. Luck getting an exchange not an induction battery IHG has a combination of independent, company-owned joint. Health and safety of you, our customers and our team members is our first priority apart 2mm! Factory second, but have physical presence of both in Brisbane webaddress: 30A Eva Roselands! Them personally reports of issues were reasonable folk and allowed me to inspect the box before I up! Version of events you work for Sydney Tools online price for the next 3 months with nothing with smooth.... But bear in mind this company may deal with over 500 customers per day sales people enough! Why it was not an induction battery delivered in time and with smooth transactions store suggested! They are the worst I 've run into another project to cancel the order which they refused another. The staff were reasonable folk and allowed me to inspect the box and found it was an.

So, make a complaint:http://www.fairtrading.nsw.gov.au/ftw/About_us/Contact_us.page?http://www.accc.gov.au/contact-us/contact-the-accc#complaints-and-enquiries. They are not your 'mate', they are your customer, you call them Sir or Madam or Mr(s) X unless otherwise directed.

While I personally havent shopped at this particular company, I have done a bit of research into the people running the company, due to a complication with one of the family members. I don't think the sales people get enough positive feedback addressed to them personally.

Just had a look at their website, can't seem to find all that much. paid on CC, walked out to my ute, opened the box and found it was NOT an induction battery.

Have you gotten the ball rolling with them to get it sorted out?

Kit not in stock!

Forgot to add that my compressor had a lot of air inside it lol. WebAbout Total Tools. Under Australian Consumer Law, if you have a major problem with a product, you have the right to ask for your choice of a replacement or refund.

I am not going to go into details and defame anyone, or bad-mouth the company.

That lesson cost me $150.It cost them a lot more than that in lost sales since (was about 12 months ago).

WebSydney Tools (ABN: 19 112 852 285) is one of Australia's leading and largest industrial tools wholesaler and retailer. btw I've bought stuff off Sydney Tools before without issue. Haven't had any trouble with them online but now I come to think of it last order was a year ago or so and perhaps they're not travelling well by these accounts.

I've bought from them 5-6 times and never had an issue. I noticed they had a sign up in the store that suggested they had a 5.0 star rating on google reviews. in the pictures that i uploaded i wiped down most of the white smudging tbh should have left it on before taking a picture of it https://imgur.com/a/kKI2vbZ, yeah just pretty much asking if this is to be expecting with a *new tool* or should i ask them for an exchange thanks everyone because paying 400 for it to have some cosmetic damage isn't fun like how do i even know if this is 100% new could have been a display item for all i know. I purchased from them once.. It seems that so many dozens of people who have ordered through them have been forced to wait 3- 5 weeks or even much longer to receive their item when they were quotes 3- 5 days without any communication from the company. Did someone say "I am struggling to work out what the issue is here if you want cheap products you can't expect great customer service.

3. Collaboration between staff, regular salary reviews.

The Alexandria store are full of rude pricks who just want your money, point you in the wrong direction and tell you they have stuff in stock, only to turn you down when you rock up to pick it up.

Please note: I have not mentioned names, not mentioned businesses, nor provided any personal or emotional information here, purely provided suggestions on gaining facts and information.

**. At Total Tools, the health and safety of you, our customers and our team members is our first priority.

Well received my order, they sent me a drill/driver instead of impact driver (different model altogether) and forgot the multi-tool but on the picking list it was ticked as being checked off and in the package.. Anyone know if this is a lawful practice? Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* JASON BEY Director and Secretary Financial Statements I don't think so, on the invoice they update the serial numbers and on my invoice they had the correct serial numbers (for the items I was sent) just one was missing and one the wrong model.

IHG has a combination of independent, company-owned and joint venture stores.

Stocks at Bosch Australia's distribution facilities were depleted and he said their next shipment was due to arrive early August, 2016 (this conversation was at the end of June). I doubt they'd actually be inclined to test their product before they sell/ship it.

Considering Monday was a public holiday in NSW, hardly worth grief over 1 business day at this stage. Again, it could be a factory second, but it's been in service for 6 months now without any reports of issues.

The staff were reasonable folk and allowed me to inspect the box before I paid up for it. Total Tools have been passionately servicing Australia for more than 30 years. Thought I'd try them this morning when my battery charger died.. After filling the online order in it said that it had split it to two amounts which I had to now enter after reading it from my statement..wtf?

I though I would share my experience so others can avoid the trouble that I have gone though with this company..

But bear in mind this company may deal with over 500 customers per day. And thats probably 499 satisfied customers per day. Only basic collated nails and no collated screws!

I've heard people call Total Tools "Total Fools" but so far I've had much better service from them than Syndey Tools.

Edit: After opening one tool (The drill driver) is obviously used, end of it is covered in dirt, sawdust etc still works so I guess i'll keep it for now. Well said. Sounds as if there on line store is hopeless, my personal experience has always been good, however i've always gone in to their physical store. I was curious about this so when in Bunnings this evening I picked up a few tools.

Good luck getting an exchange. It was $149. Nobody likes a fake story. Actually it isn't. I have had only one dispute, over a Makita impact driver. 2.

)As I read in comments above, I've called on the morning my item was meant to arrive, he said it had been sent, then I received a dispatch notice an hour later (still took another 4 days to come!).

http://www.productreview.com.au/p/sydney-tools.html, http://feedback.ebay.com.au/ws/eBayISAPI.dll?ViewFeedback2&userid=sydney.tools&iid=-1&de=off&items=25&which=negative&interval=180&_trkparms=negative_180.

Cons. It will also lend another $25 million to Total Tools to fund an expansion of its store network, which is currently 90 nationwide. We stock the widest range of the worlds biggest professional tool brands so you can be confident you will find exactly the tool you need to get your job done. Metcash will own 85 per cent of Total Tools, less than a year after buying its initial 70 per cent stake for $57 million. Sydney Tools claims that several senior officers and employees at Total Tools took part in the hacking system, including CEO Paul Dumbrell, Chairman Warren Jones, franchisee Anthony Soccio and others.

I said, "well that sucks" because I was not told beforehand about delivery fees. There was nothing to protect it inside apart from 2mm thick cardboard. Unfortunately bunnings don't have as big range and you have to go to the larger bunnings to see a full range. I have given up now, no response via email or phone. Is the item dispatched or not? I buy a lot of things online, from all around the world, and they are the worst I've run into. Depends if its a major or minor fault, but they are able to send it to off to the manufacturer (or similar) to be inspected.

I told them I'll initiate the chargeback with the bank today then and did just that.

Orders have always been within 1 day to 2 weeks depending of where it was coming from in the country etc. Auspost would do Express Post for $15 anywhere in Australia, unless it is a big tool.