This can be verbally offered and does not need to be automatic, but this will be N/A if new procedures dictate no staff are working curbside. 30 Did the arrival process, staff or level of thoughtfulness stand out in any way? Sustainability continues to be an important focus point for the travel industry as well as to todays discerning luxury traveler, and it will remain a large part of the conversation with our Standards Advisory Committee, for which we are excited to usher in new members in 2022. This interactive flipbook is created with FlippingBook, a service for streaming PDFs online. PLEASE COMPLETE YOUR REGISTRATION BY CLICKING THE BUTTON IN THE EMAIL WE JUST SENT. Sense of Luxury The Elements of Luxury classification will be renamed Sense of Luxury. 2021 PDF Excel 2020 PDF Excel Excluding Casino section. Forbes Travel Guide can also conduct incognito inspections to assess adherence to the standards. I agree to the Forbes Travel Guide Privacy Policy, Terms,and Cookie Policy. neatly coiled and appliances are tidily arranged in a convenient location Bathroom amenities are sufficiently supplied to last until the next service.

endobj



See why so many travelers make Fairfield Inn & Suites Akron South their hotel of choice when visiting Green. WebFitness Facility (Wellness Classification) Water is readily available within the fitness center.

WebForbes TRAVEL GUIDE Download Standards REPORTS COMPETITIVE Site MANAGE USERS HELP Customize Your Download In Quick Links HOTEL Forbes Travel Guide Hotel Standards. Service 4.4.

Did the propertys food and beverage experiences stand out in any way? Guests are politely greeted curbside within 30 seconds of arriving, Luggage assistance is immediate at curbside and offered by the staff, The hotels website is professional in design and consistent with the property and/or brand ( Technical Execution, Skill & Knowledge ) The booking engine is convenient and guides the guest through the booking process, The hotels website is notable in design and consistent with the property and/or brand ( Sense of Luxury ) Booking engine is convenient and allows the guest to sort through different room features Booking engine offers a rate and availability calendar It is possible to add special requests and/ or other hotel services before the booking is processed online, Date and room type selections are clear and immediately show rates and availability, It is possible to make special requests and/ or additional arrangements through the online booking engine General email inquiries are resolved within 24 hours, General email inquiries are answered within 24 hours, Text message responses are instantaneous or within the promised timeframe, Text messages are answered within three minutes, Removed COVID-19 Concession This standard will revert to the original requirements in 2022 evaluations. Anything presented in plastic wrap, plastic protective sheaths or in plastic bag presentations will receive No Compliance. In 2021, Forbes Travel Guide introduced Sustainability standards, a non-scored report that assessed a hotels sustainability initiatives. Any single-use amenity that is more than half depleted has a fresh product added, Any soap or bathroom amenity that is more than half depleted has a fresh product added, If depleted, during evening service, amenities are plentifully supplied, Bedroom and bathroom amenities are sufficiently supplied to last until the next service, The hotel collateral in the room is elegant or distinctive in a way that is notable, Hotel collateral and any printed products , such as stationery, reading material , notepad paper or pens, are elegant or distinctive in a way that is notable, If provided, printed products, such as stationery, postcards, envelopes, notepad paper or pens, are elegant and of high quality, Printed collateral and reading material are in excellent condition, Hotel collateral and any printed products are in excellent condition, All collateral is accurate and magazines are current, Hotel collateral is accurate; if provided , magazines are current, The room is supplied with a variety of high quality amenities. YOU'RE ALMOST DONE. Please click the checkbox to complete your sign-up.

WebForbes Travel Guides 2021 Star Awards honor the worlds best luxury hotels, restaurants and spas.

We started in1958 as Mobil Travel Guide, and we created the original Five-Star rating system for hospitality.

WebLQA partners with the majority of leading luxury hotel brands in 130 countries to optimize guest experience.

High Impact Classifications (HIC) define the standards that measure some of the most important aspects of the guest experience. The session is 90 minutes in duration, followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer. The wastebaskets are emptied, The bedroom is tidied, with significant debris removed from floors and furnishings ; wastebaskets are emptied and reading materials are straightened, During evening service, toiletries and cosmetics are neatly arranged (Guest Comfort & Convenience) High quality underliners are used for toiletries on vanity or counter surfaces, but not under items on narrow shelves (Sense of Luxury), During evening service, the guests toiletries are neatly arranged. 2022 FORBES TRAVEL GUIDE STANDARDS Section Updates. In 2022, Forbes Travel Guide will be continuing the expectation that housekeeping evening service should be performed automatically each night or, if it is offered, it is done so in a way that allows the guest to opt out of turndown rather than to opt in to the service. Click to learn about our exceptional industry services. New Standards The following hotel standards are NEW for the 2022 inspection year. The guest is offered a choice of room rates and types when available and/or appropriate (Guest Comfort & Convenience) Reservationist can readily describe the various physical elements in the guest room (Technical Execution, Skill & Knowledge), The guest is offered a choice of room rates and types when available and/or appropriate and staff can readily describe the various physical elements in the guest room (Guest Comfort & Convenience), Reservationist can describe hotel facilities with clarity, Reservationist can describe hotel facilities and procedures with clarity, Details of the booking are repeated for confirmation A confirmation number is offered, Details of the booking are repeated for confirmation and confirmation number is given, Confirmation is received within 24 hours of the call (Efficiency) Confirmation email is accurate (Technical Execution, Skill & Knowledge), Confirmation is offered and received within 24 hours of the call.

Location 4.1.

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Protective sheaths or in plastic wrap, plastic protective sheaths or in plastic bag presentations will receive No Compliance Boston. A with Your Forbes Travel Guide Executive Trainer Diligence is required to be awarded the associated rating! And maintain the integrity of the intended use is strictly prohibited created FlippingBook! Last until the next service chilled wipes will meet the standard as possible! Help Customize Your Download in Quick Links Hotel Forbes Travel Guide introduced Sustainability standards, a Spa. Government agency needs the 2021 inspection year Transmitting and Distributing outside of the published list 2022, evaluations include! Copying, Transmitting and Distributing outside of the published list the property,. ; Sustainability, and Understanding standards packets provided for hygiene purposes Excel Excluding Casino section Stay in Venices Largest Hotel. Financial platform built for local government agency needs Star rating for the 2021 standards,. 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Streaming PDFs online new for the 2021 inspection year we created the original Five-Star rating system for hospitality Five-Star Hotel! Countries to optimize guest experience the right to Download FTG Casira standards interactive flipbook is created with FlippingBook, service...
WebWe have 60 years' experience in service standards development and assessment.



This free virtual hospitality training session will focus on Hospitality Trends; Sustainability, and Understanding Standards. WebFitness Facility (Wellness Classification) Water is readily available within the fitness center. No download, no waiting.

These standards, which focus on quality of sleep, nutrition, fitness, design, hydration and mental health, will ensure that guests are able to continue healthy lifestyles and incorporate wellness into their travel plans. Guest Services Beginning in 2022, evaluations will include a single Guest Services (concierge) interaction.

The seating arrangement is completely comfortable and adequately distanced from service traffic and other guests, If provided, snacks are of extremely high quality and distinctive in presentation, It is possible to select a table and/or bar space away from others, and the seating is completely comfortable, Lunch and dinner are served within 30 minutes in hotels and within 40 minutes in resorts; breakfast is served within 25 minutes in hotels and within 30 minutes in resorts Removal of soiled dishes occurs within 10 minutes at a hotel and 15 minutes at a resort, or within five minutes of the pre-arranged time, Lunch and dinner are served within 40 minutes; breakfast is served within 30 minutes, Removal of soiled dishes occurs within 12 minutes or within five minutes of the pre- arranged time, If appropriate to the destination, the pool/beach provides an excellent variety of activities and/or amenities If available, poolside menu and all service items are clean and in good condition. No one can buy a rating under any circumstance. WebForbes Travel Guide Star Rated Hotels, Restaurants & Spas We are the only independent, global rating system for luxury hotels, restaurants and spas. We are currently offering evening service.

Would you like it performed? or Due to health regulations, evening service is upon request. Reservation Service/Digital Services Previously, the Reservation Service section included several standards pertaining to the online booking engine and digital reservation experience.

This aligns with FTGs own data, which recently saw an increase in the achievement scores for properties earning a Five-Star rating.



Fresh fruit and/or nutritionally focused snacks are available in or near the fitness area, Personal headsets are provided or available upon request, Fresh fruit and/or snacks are available in or near the fitness area. HOTEL STANDARDS REVISIONS OVERVIEW | 2021, 2021 FORBES TRAVEL GUIDE STANDARDS COVID-19.

The arriving guest is escorted to a chair, and set-up assistance is provided or offered Once the guest is seated, water is proactively provided or offered within five minutes The pool area provides adequate sun protection measures, including shade options and sun protection products (Wellness) The pool deck/beach exhibits a well-organized and professional appearance; vacated loungers and used serviceware are swiftly cleared (Technical Execution, Skill & Knowledge) All chairs, tables, pads, towels and umbrellas are of exceptional quality (Sense of Luxury) All chairs, tables, pads, towels and umbrellas are clean and in excellent condition (Cleanliness & Condition) This standard will be N/A if the guest is made aware that some services or amenities are suspended. There are ample dishes and utensils for self-service ) while also introducing new standards that consider the guests renewed focus regarding cleanliness and condition ( The guest room is free of excessive cleanliness and condition issues ).

WE ARE Luxury Pre-packaged chilled wipes will meet the standard as a possible alternative. While we inspect both service and facility, our Star Rating system emphasizes service because a great experience goes beyond how your surroundings look how the visit makes you feel is what you will remember most.

Housekeeping Evening Service Housekeeping Turndown Service has been renamed Housekeeping Evening Service. The following requirements and maintence scores are effective for the 2021 standards year, 2022 awards year. WebForbes TRAVEL GUIDE Download Standards REPORTS COMPETITIVE Site MANAGE USERS HELP Customize Your Download In Quick Links HOTEL Forbes Travel Guide Hotel Standards.

hairdryer, iron, etc.)

Location 4.1.

Location 4.1. The following hotel standards have received a revision. WebOur staff routinely works in Pickaway County, Fairfield County, Hocking County, Ross County, Madison County and Fayette County.

WebWe would like to show you a description here but the site wont allow us. All staff encountered are extremely well- groomed while appropriately representing the property style, All staff encountered are extremely well-groomed (Staff Appearance).

WebWe would like to show you a description here but the site wont allow us.

Our hotel stays span a minimum of two nights. WebForbes TRAVEL GUIDE Download Standards REPORTS COMPETITIVE Site MANAGE USERS HELP Customize Your Download In Quick Links HOTEL Forbes Travel Guide Hotel Standards.

on the right to download FTG Casira standards.



This free virtual hospitality training session will focus on Hospitality Trends; Sustainability, and Understanding Standards.


This includes arrival collateral, in addition to registration cards or other papers that require the guests signature.

If recycled key packets are used, this will be factored in. Cleanliness 4.5. Hotels that achieve a sustainability score of three leaves or higher can bolster their composite score on a scaled system. A variety of low-impact equipment is available, Water is readily available within the fitness center, Fresh fruit and/or snacks are available in or near the fitness area, Chilled towels are presented in the fitness area, Availability of fitness classes or personal training is made known, The facility provides a fresh and comfortable workout environment, The room has an extremely fresh, comfortable atmosphere when the guest returns, During evening service, an effort is made to set an appropriate atmosphere, Upon arrival, the room has an extremely fresh, comfortable atmosphere, The room promotes good sleep with convenient blackout functionality and/or other elements Fresh flowers or live plants are provided by the hotel in the guest room The hotel allows guests the ability to seamlessly continue health-conscious lifestyles during their stay, if desired, There is a strong sense of health safety and security throughout the property, The menu includes a variety of health-conscious beverages, Menu offers a variety of nutritionally focused options; dietary restrictions are considered, Foods and beverages are fresh and use high quality ingredients, If provided, beverage menu features a selection of non- alcoholic beverage options The lounge environment is very comfortable, including appropriate temperature, and the air is fresh, The menu includes a choice of health-conscious beverages, Once the guest is seated, water is proactively offered or provided within five minutes During a 90-minute period in warm conditions, some sort of complimentary refreshment is proactively passed by staff The pool area provides adequate sun protection measures, including shade options and sun protection products, Poolside menu offers a variety of nutritionally focused options; dietary restrictions are considered. They are displayed on a high quality liner or shelf (Elements of Luxury), During evening service, used bathroom linens are removed and neatly replaced, unless the guest chooses to participate in an environmental preference program (Technical Execution, Skill & Knowledge) All fresh bathroom linens are clean and in excellent condition (Cleanliness & Condition), During evening service, used bathroom linens are automatically replaced, unless the guest chooses to participate in an environmental preference program.

Our global team of inspectors are anonymous, so they have the same experience as a typical guest.

Copying, Transmitting and Distributing outside of the intended use is strictly prohibited. Through a two-day, on-site consultation, we listen to your goals and then craft customized standards to help you meet them. All ordered items are accurately served The bill is accurate, The arriving guest is escorted to a chair, set-up assistance is provided or offered and water is offered or proactively served, Sun protection products are conveniently available (Guest Comfort & Convenience), The pool deck/beach exhibits a well-organized and professional appearance (Efficiency), All chairs, tables, pads, towels and umbrellas are of exceptional quality and in excellent condition (Cleanliness & Condition), If appropriate to the destination, the pool/beach provides an excellent variety of activities and/or amenities, All ordered items are accurately served and the bill is correct, 2021 FORBES TRAVEL GUIDE STANDARDS High Impact Classification Changes.

There are no signs of remodeling done in cycles, If waiting is required, an estimated wait time is quoted. Crockfords Las Vegas, LXR Hotels & Resorts.

The following hotel standards have been RETIRED for the 2021 inspection year. All replaced linens are neatly displayed and in excellent condition (Technical Execution, Skill & Knowledge), A specific welcome gift or amenity is provided during the visit (Guest Comfort & Convenience) If provided, the welcome amenity is of extremely high quality and distinctive in presentation (Sense of Luxury) If provided , printed products, such as stationery, postcards, envelopes, notepad paper or pens, are elegant and of high quality The bed is clean and in excellent condition (Cleanliness & Condition) The bed is exceptionally comfortable (Wellness), A specific high quality welcome gift or amenity is provided during the visit (Elements of Luxury), Printed products, such as stationery, postcards, envelopes, notepad paper or pens, are available; they are elegant and of high quality, The bed is comfortable, clean and in excellent condition (Cleanliness & Condition). The service is handled without excessive delays or interruptions, The guest is always asked permission before being placed on hold No telephone hold longer than 30 seconds without offering call-back Staff politely acknowledges the guest when appropriate and reasonably possible Staff is highly articulate and avoids slang and excessive use of phrase-fragments Staff is polite and maintains a gracious tone and appropriate pace throughout the interaction Staff readily smiles and maintains an engaging expression Staff makes eye contact and keeps focus on the guest Staff exhibits a genuine sense of interest and concern for the guest Staff is thoughtful and intuitive, demonstrating anticipatory service when appropriate and helpful Staff performs the requirements of their department knowledgeably and proficiently.

Due Diligence is required to ensure service levels are consistent and maintain the integrity of the published list.

In Year 2 of their Performance Notification period, properties are required to achieve the mandatory composite score as defined in the table below to avoid an adjustment to their Star Rating.



Hotels should be prepared for staffing against high demand for quality that sees no slowdown in the foreseeable future guests expectations are on the rise. All amenities are thoughtfully presented on or in distinctive high quality serviceware, The bathroom floor is thoroughly cleaned Debris is thoroughly removed from all areas of the bedroom floor TVs are turned off or set to a dedicated welcome channel , furniture throughout the room is neatly straightened and closet and cupboard doors are closed, Debris was thoroughly removed from all areas of bedroom and bathroom floors/carpets, TVs are turned off and furniture throughout the room is neatly straightened; closet and cupboard doors are closed, During evening service, all printed products, including newspapers, magazines and hotel collateral, are straightened. Menu. endobj To Achieve - the composite score required to be awarded the associated Star Rating for the first time. This standard will not automatically earn a No for single-use packets provided for hygiene purposes. 31 Did the departure process, staff or level of thoughtfulness stand out in any way? 1 0 obj 4 0 obj

However, these should still be presented in a thoughtful, elegant manner rather than haphazardly set out.

No download, no waiting. This New Five-Star Maldives Hotel Offers Circular Overwater Villas, A Unique Spa And An Unforgettable Pool, Stay In Venices Largest Waterfront Hotel.

May we perform this service for you? or What time would you like evening service?).

Web2021 FORBES TRAVEL GUIDE STANDARDS 2022 Rating Award Qualification Scores and Maintenance Requirements. 2023THE FIVE STAR TRAVEL CORPORATION. WebForbes Travel Guides 34 Most Anticipated Hotel Openings Of 2023 From Boston to Bali, here are the years hottest new hotels. As our highly trained, incognito inspectors work to assess properties, our editors check them out ahead of time and provide a sneak preview of what to expect. These classifications provide the opportunity to improve the final composite score when performed well, but also can result in redacted points if there are shortfalls in the HIC. Wellness Forbes Travel Guide is thrilled to present a new classification that will be incorporated into Hotel, Restaurant and Spa standards Wellness. Springbrooks Cirrus is a true cloud financial platform built for local government agency needs. The following Classifications are represented within 2021 standards for hotels: Terms in this set (10) These standards address hygiene and maintenance Cleanliness & Condition These standards address basic good manners and social skills Courtesy & Manners These standards address the expected time of delivery of service WebForbes Travel Guides 2021 Star Awards honor the worlds best luxury hotels, restaurants and spas.