lively account number and pin

Using the urgent response device without this accessory will impact the accuracy of the Fall Detection service.

GreatCall will send out an SMS to verify your password or PIN. There are two ways you'll know your Lively account was linked successfully: First, after using your smartphone to link your Lively account, you will see a "linking" confirmation on the screen.

First time logging in? Will my Lively phone accept incoming calls? Can my Care Advocate help someone else in my household? Brycen Erdody, a Green Beret medic, said he nearly died last year when his T-11 opened after a wind gust came through an aircraft door.

You may cancel the Lively Protection Plan at any time by calling Customer Care at 1-800-733-6632 or by sending an email to customerserviceEC@bestbuy.com.

When calling Customer Service, youll need your account PIN to generate the Number Transfer Pin.

Below are some situational examples of when NOT to use The Urgent Response: How does the Urgent Response agent handle my call if it escalates to an emergency situation?

A personal Care Plan is a comprehensive document that identifies goals and objectives to be addressed through resource referrals and psychosocial support. Note: 4-digits are required in the PIN field, it cannot be left blank. How far can the Apple Watch be from your iPhone? Feel free to make changes or updates as you see fit.

How long does it take to receive my replacement? Lively systems and data are fully secured.

Lively includes reliable nationwide service and youll never pay roaming or long distance charges. At Locations where the GPS fix is weak there can be certain situations where the Lively user appears to have left a Location temporarily despite remaining stationary.

However, only one Lively Link or Lively account is allowed per email address. WebYou will need to use your 10-digit phone number to access your account online: Navigate to the Cricket Wireless homepage. Agents can even conference in your emergency contacts to speak with you or a registered nurse to answer any medical questions.

A fun way to sharpen your focus and improve your memory. You can view and enable skills in your Alexa app and enable certain skills by voice.

To pass the second part of the test, the handset must have at least 18 dB of conversational gain without a hearing aid.

Select Internet Options from the Tools menu.

Health and Safety Packages start at $24.99 per month. Does the Urgent Response service replace 9-1-1?

You can cancel your Urgent Response service at any time. If youre unsure whether or not you have an FSA, HSA, or HRA, please check with your employer or plan administrator.

Fall Detection service is included with your Lively Wearable device, but is only enabled when worn with the Fall Detection lanyard provided with the device.

If determined necessary by the nurse, a callback from a doctor will be arranged to further assist within 30 minutes. Yes. Each time you call Lively Nurse On-Call, you should tell the registered nurse you speak with about any allergies you may have to certain medications. Yes.

You can cancel your Urgent Response service at any time. However, because you can call for an immediate pickup, we suggest calling a second car for your return journey, rather than having the car wait. If any information provided is inaccurate or incomplete, we will contact you to complete your cancellation, which may require additional time to process. Click Custom level button at bottom.

Yes, in order to use Lively app to access Urgent Response on your device a monthly subscription to a Lively Health & Safety plan is required.

Yes. If your Fall Detection enabled device detects a fall, it will automatically contact an Urgent Response Agent without the need to press the button.

To reach Lively Urgent Response using your Alexa device, simply say 'Alexa, call for help'. You can ask any kind of medical question and get prescriptions or refills for common medications right over the phone, so it's easier to keep up with routine care.

Please make sure your smartphone is on and the Lively Wearable app is open in the background for Fall Detection to be enabled. Weve made it easy to learn about your Lively product.

Yes, Lively phones accept incoming calls.

Go to your profile and select People & Permissions. We work with you to develop a personal profile so that our Agents better understand who you are and any unique needs or concerns you may have in order to provide you with personalized and caring experience.

Replacements received through the Lively Protection Plan have a 90-day warranty period from the activation date and, provided that you have not cancelled the Protection Plan, your replacement will be covered by your Protection Plan, subject to your right to make one claim per 12 months. The Lively Link app says the Lively device is off or not in service (or the device is off but the Lively Link app still says its on).

At Lively, we provide dependable Nationwide Service with no long-term contracts or prepaid hassles.

Using the urgent response devices built-in accelerometer, patented algorithms evaluate sudden changes in your body movement, in relation to your physical activity and posture, to identify falls. In the popup window select Security tab. How do I get Fall Detection service on my Lively Mobile device? See our service plans for more details on our per minute rates. Click account settings, scroll to the bottom of the page and click Port Out information to view your account number and PIN. If you

How do I update credit card information for my monthly subscription? You will be billed 10 per megabyte used over your monthly allowance.

Lively Account Subscribers of urgent response devices and mobile apps, please log in with a valid email address. If you

have used more than 30 minutes of talk time, activated two phones and are returning only one phone, send a device that is not in like-new condition, as determined by Lively.

To purchase Add On Minutes, please call our Customer Service representatives at 1-800-733-6632.

If you have coverage in your area with another cell phone service, then its highly likely youll have service with Lively.

The Universal Services Fee ("USF") Select PIN (Windows

You can also visit Livelys website and click

You may use your phone on select cruise ships. Actual charges vary and depend on the type of tax, the taxing authority, and your physical address, which may differ from your billing address. Lively Protection Plans are offered on a "per product" basis. Multilingual Urgent Response Agents can provide translation support for assistance in over 100 languages.

Having email and internet connection are recommended, but not mandatory to participate. To call everywhere else in the world from the United States, you will be charged $1.00/minute for each minute of the call (or $1.35/minute for Unlimited Plan customers). These are mandated taxes and fees that are levied by federal, state, and local governments which Lively is required to collect from customers and remit to various authorities. What is the Urgent Response Personal Profile? It is an important tool that enables Urgent Response Agents to provide the best service possible. Note: If the above-requested information is fully and accurately provided to us at customerserviceEC@bestbuy.com, we will be able to process your cancellation request within 3 business days of our receipt. Web866-482-1424 Log in to your Lively Account Subscribers of urgent response devices and mobile apps, please log in with a valid email address. Scroll to Transfer phone number and select Request a new PIN. Under Sign Up fill in your phone number.

Tap Generate PIN - Number Transfer PIN is generated with an Expiration Date notice.

PIN: Call customer service at 1-800-643-4926 to get your PIN. What is the Lively Nurse On-Call service? You will get an account PIN that you will need to give the porting department so they can access your new AT&T account.

If you are still unable to solve the linking issue after trying the above steps, please call customer service at 1-800-733-6632 between 5am - 10pm PST daily for help. You can use a skill by saying its specific phrase.

Even if you purchased your phone at a retail store, please follow the steps below before returning it to the store.

Note: Traditional concierge services such as hotel or transportation reservations, weather reports, etc.

Urgent Response Personal Profile and service is limited to one user per subscription. Urgent Response is NOT a substitute for 9-1-1.

Most calls are answered in 30 seconds or less.

Jitterbug phones can be purchased online at www.lively.com, calling Lively at 1-800-345-5651, or by visiting a select retailer (see Store Locator for the Retailer closest to you).

If you use your phone while traveling or connecting with friends and family in countries outside the United States or Canada, international rates will be charged, including mobile to mobile calls placed under our Share Plans.

How do I call Customer Service?

For questions about your Lively device or Health & Safety subscription you can visit www.lively.com/support or call 800-733-6632.

Call us immediately at 866-490-0803 to obtain a replacement Fall Detection lanyard at no additional cost. Discounted $25 activation charge. Its that simple. How do I download and install the Lively app?

Do I need to use the supplied Fall Detection lanyard for Fall Detection to work? You will have the ability to leave a voicemail for your Care Advocate at any time, and they will get back to you at their earliest convenience.

This fee helps defray certain expenses we incur to provide you service, including technology, legal, and administrative costs incurred to maintain compliance with Federal, state, and local reporting and filing requirements. The ANSI 2019 Standard requires a handset to meet a two-part test: An M rating is determined by the reduced radio frequency interference to enable acoustic coupling with hearing aids that do not operate in telecoil mode.

Make sure that "Override automatic cookie handling" is checked. The easiest way to activate your new service is by calling a Lively customer service representative at the same number.

Once there, click Edit My Profile to view/update your information. The Lively app requires an active Lively Health & Safety Service subscription.

These are state and local fees, taxes, and surcharges that are typically levied on telecommunications providers, including, but not limited to, franchise fees and taxes, privilege taxes, business and occupation taxes, license taxes, sales taxes, PUC surcharges, and effect of city taxes.

OPTION 2 Please contact Livelys Customer Service to address this issue. Yes.

Modern Versions of Android (5.0 and Up) Android used to have a way to bypass your PIN or password, but that feature was removed in Android 5.0. You can check your current usage by logging into your Lively.com account.

There is no additional cost to use this service.

Call AT&T's porting department at 888-898-7685. Select Wireless.

3.

Dependable Nationwide Coverage - Immediate access to help anywhere wireless coverage is available. You can update the Personal Profile information by logging onto www.lively.com/myaccount and updating your personal information online or by calling our Urgent Response Account Support team directly at 800-463-5412. How do I make changes to my account (phone number, address, etc.)?

To manage the list of Locations in the Lively users Personal Profile they will need to log in at www.lively.com/myaccount and click the Edit My Profile button.

Enhanced location tracking with GPS - Urgent Response utilizes GPS technology, stored frequent locations and advanced location training to track and locate users.

If you have trouble with this process, please call Customer Service: 866-490-1076. No.

3.

WebThe account number or service PIN from your current phone service provider. You can get many of your questions answered by going to Lively.com. It can be found on your welcome letter. Nights & weekend minutes will be used (if applicable).

are not provided by Urgent Response. *The shipping charge is non-refundable.

Make sure Enable Javascript is checked.

Will I be charged for calls to the Lively Operator? Can I use the Sporty Lanyard with my urgent response device for Fall Detection?

1st generation iPhones (2G) do not support Apple iOS 4.0 or higher. Add-On Minutes will be used only if no carry-over or plan minutes remain or if they are the oldest and closest to expiring.

WebYou will be able to use your Lively phone, with your existing number, once the transfer process is complete.

Have your account number, PIN, service address, billing address and the number(s) and extension(s) you wish to port ready to go.

After this waiting period, you may request a replacement covered under your plan once per 12-month period.

How far can the Lively Wearable2 be from a smartphone?

If you are unable to access Lively Urgent Care by using your Alexa device, you can also access the Lively Response Team from your Android or iOS smartphone via the free Lively app. Once the transfer is complete, the old number and account will be automatically closed.

Then click on Next Step. The recommended range for Apple Watch to your iPhone is within audible reach. Friendly customer care advisors are also available 7 days a week.

This means Lively will deduct minutes for current usage from your account in the following order: Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and Health Reimbursement Accounts (HRA) are health benefit accounts that allow you to contribute a portion of your salary or wages (before taxes) to cover certain out-of-pocket health care costs. Will my urgent response device detect falls when powered off?

Providing inaccurate or someone elses information could be dangerous in an urgent situation.

Enter the

There are no apps to download or install.

Weekend minutes are available all day Saturday and Sunday (effectively Friday 7pm Monday 6am including night periods).

Click on the "Account Settings" tab and select "Change Your Email Address". Invest in your health! Components of the Regulatory Cost Recovery Charge include Telecommunications Relay Service (TRS) contributions, North American Numbering Plan contributions, and support for Local Number Portability administration. PIN: Contact the To pass the first part of the test, a handset must have at least 6 dB of conversational gain with a hearing aid.

Yes.

WebThe fastest way to get your PIN is to dial 611 from your Cricket Wireless device.

WebLively Lively's Health Savings Account is enabling individuals to optimize their healthcare spending, maximize their savings, and better their livelihood.

Its convenient, available anytime and there are no additional charges.

If you decline, you wont be charged anything.

If I have allergies to specific medications, will the nurse at Nurse On-Call know about that?

Just call a friendly Lively Customer Care Advisor at 1-800-733-6632 for assistance. Lively Link users are those who care about the Lively subscriber and would like an easy way to connect with them and to get information to know they are safe and well.

How do I get Fall Detection service on my Lively Wearable device?

If the notification is not tapped during this time, Urgent Response will call you on your smartphone to confirm your location and get you the help you need. The database currently contains the contact and account information for over (240) phone companies in the USA.

__Lively Wearable for iPhone: __ Please open the Lively app to ensure it has properly reconnected.

Ratings are according to the American National Standard Institute (ANSI), Standard C63.19. No.

You will be billed 35 per minute used over your monthly allowance.

currently use a Lively phone, please log in using your 10-digit phone number or valid email address. Enter your information below Email Address

What if my Lively phone doesnt work in my area? Minutes used during incoming calls are billed at the per-minute rate according to the service you choose.

Web866-482-1424 Log in to your Lively Account Subscribers of urgent response devices and mobile apps, please log in with a valid email address. This charge may change from time to time if our costs and the associated government fees change.

This is up to you, as you will develop the goal(s) you wish to work on and the timelines directly with your Care Advocate.

Your urgent response device actively analyzes your motion whenever powered on, which will affect the battery life. The service fee charged to obtain a replacement will vary based on the type of product you purchased.

Will Fall Detection affect the battery life of my device?

You can subscribe to Urgent Response Service in three different ways:

Your participation is completely voluntary, and you can terminate your relationship with your Care Advocate at any time.

We use your personlized profile to proactively inform responders about any conditions, medications or allergies - even if you have a pet they should be aware of - as well as ensure they know how to access your home and reach you (providing helpful information like your home entry code, where you store your spare key, what room to locate you in, etc.).

Once the user has accepted the invitation and created an account, they will appear under Accepted Invites. You can remove existing followers at any time by clicking "Remove". If they are still not used, they will expire on the 60th day after being issued. A Lively Link user can be designated as a Follower for multiple Lively subscribers. What happens when I cancel my Lively Health and Safety service?

An email address can only be associated with one Lively account at a time.

Health & Safety Packages include select health and management services and are available on all Jitterbug phones and Lively medical alert devices.

The Internal Revenue Service (IRS) determines which items may be considered eligible medical expenses under the Internal Revenue Code Section 213. What is the time commitment to work through my personal Care Plan? How long will it take to get my personal Care Plan? We'll add them to your account and you can start using them right away.

Can I just add the Lively Protection Plan to my account one time so that all products are covered? You will have a few seconds to cancel the call by pressing Hang Up.

In the event of a fall, always press the Call Button if you do not hear the voice prompt that your fall has been detected. Already a member, simply download the app and sign in using your cell phone number.

After replacing the battery, the Lively Wearable2 will automatically reconnect with your smartphone.

Scroll down to find your account

Once youve downloaded the Urgent Response app and receive confirmation that youve concluded the registration process, you will see the large Call Urgent Response button, letting you know your Urgent Response service is active and ready for use.

Using GPS technology, the driver will know the quickest route to where you are and where you want to go. No, services are only available to the Lively Health & Safety subscriber.

They will receive an email invitation to become a Lively Link user, as well as download the Lively Link mobile app.

If I have the Lively Protection, how much does it cost for a replacement? This information should be periodically reviewed to make sure it remains current and accurate. How can I get help if I have some questions regarding the Urgent Response app?

This unique service provides access to helpful, health-related resources through live, personalized advice from registered nurses and certified doctors. Open Account My Balance 3,725 + Add new expense Whats eligible? This allows you the option to retain and transfer your existing cell phone number to your new Jitterbug phone, providing that number is still available at the time you make the request. The app will provide instructions on how to pair your Lively Wearable2 to the Lively app.

Can I use Fall Detection if I have a pacemaker? Can I contact someone if I don't understand how to use the Lively app?

New customers can purchase the device online at www.lively.com, calling Lively at 1-800-650-5921, or by visiting a select retailer (see Store Locator for the Retailer closest to you).

How do I connect the Lively Wearable2 device with the Lively app? No, you can only have one Lively account linked to each Alexa account in order to utilize the Lively on Alexa service. If you have any questions about your bill, please call our Customer Service representatives at 1-800-733-6632 or email us at customerservice@lively.com.

What happens if I exceed 20GB of data with my Unlimited Data Plan?

Anytime that you move or you change the location of your Alexa device you should update this information.

Where can I find more information regarding HAC?

How do I test to make sure my Urgent Response app is working?

WebLearn more with 485 Questions and 863 Answers for Lively - Jitterbug Smart3 Smartphone for Seniors - Black. Nurse On-Call Includes access to speak with a live nurse or doctor and get a prescription for common medications over the phone.

However, if there are known locations defined in the Lively user's Personal Profile those locations will show up in the Daily Activities area of the Lively Link app. Note: if you return your Alexa device, your Health & Safety Service WILL NOT be automatically cancelled. Packages start at $24.99 per month. Fall Detection enabled, during power up to ensure your Fall Detection service is working. No. How can I call Lively Urgent Response if my Alexa device is temporarily not connected to the internet or not working properly? What happens when my Lively Wearable device detects a fall? By Phone: Make a payment using our automated system by calling 1-866-237-8641. Immediate connection to IAED Certified Response Agents - Live, 100% U.S. Based Agents who are certified by the National Academies of Emergency Dispatch, trained in CPR and other emergency protocols and available to assist anytime, day or night. Search for Lively by GreatCall in the app store and select install. No, since the watch shares the same number as the phone, you can not use different carriers.

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